When you run a business, you start to realize the importance of customer service. No matter how great your product might be, people aren’t going to buy it and use it unless you give them good customer service too. People want to be dealt with as human beings. They want
Different people have different ways of working. Some of us go to an office and work surrounded by other people. Others work at home. Some work better in the mornings, others in the evenings. Some like a little caffeine buzz while they’re working. Others find that doing yoga in the
If you’re just in the process of starting a business, keep in mind that the experience is going to be quite different from what you imagined. There will be problems where you don’t anticipate any. And the things that you thought would be problematic may turn out to be really
A lot of people report achieving miraculous things just by adopting a better attitude and improving their confidence levels. You may have heard of people who dressed for the job they wanted, believed they already had it and displayed great confidence. The result was that the job they wanted came
Managers oversee tasks, duties, and deadlines, while leaders must transcend above operations to inspire and motivate human beings who call them boss. Many new leaders go wrong by assuming that their employees want them to roll up their sleeves, solve their problems, and do the dirty work themselves, when what
For many small to medium-sized businesses, outsourcing their HR departments can help them to cut human resources costs, and it can also help them to find better candidates to work for their company. Yet, as a small business owner, how will you know when it is time to outsource your
When you engage your employees in your training efforts, you give them the motivation to learn, and to use their new knowledge and skills to do their jobs better. Otherwise, your staff may tune out if they keep experiencing sessions that seem like a waste of time. If you’re serious
Most of us look up to someone else whom we consider a role model. Chances are that person has a successful career in the field of our choice and a happy personal life as well. Both are necessary for a person to have a good life overall. So when we
One of the most important aspects of managing a successful team is making sure that there is open communication between all the team members and between them and management. Here are some tips for improving communication in the workplace. Maintain the Right Atmosphere If you want your employees to feel
A lot of people think that it isn’t necessary to be genuine when you’re in business. In fact, they might even think the opposite: that you’re more likely to be successful when you’re a little cunning or wily. We all see the effects of flattery, backbiting and scheming. It often
