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Turn Negative Feedback Into a Positive Experience

Turn Negative Feedback Into a Positive Experience

When someone at the office gives you negative feedback, what's your first instinct? Maybe you want to spit out a quick defense, such as, "I'm not like that!" Maybe you want to counter the criticism with some negative feedback of your own for the other person. Or maybe you want to turn away and pretend it never happened. Whatever your instinct, remember these practical tips to accepting negative feedback and turning a bad experience into a good one. 



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Empowering Human Resources With Chatbots

Empowering Human Resources With Chatbots

Chatbots are, for modern businesses, a gateway into the many uses of AI already up and running in the business world. These programs, developed through research into natural language processing, can imitate human conversation and solve tasks using an automated structure. Chatbots (bots is short for robots) can assist HR departments and leadership in several ways, particularly in highly repetitive tasks such as mandatory training, scheduling interviews, giving information about benefits, and other customer service needs. The HR chatbot programs have been specifically designed for the work of HR departments, and can be used across multiple platforms, such as company websites, email, and instant messaging and text services. 



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Excellent Customer Service: Listening, Reassuring and Following Up

Excellent Customer Service: Listening, Reassuring and Following Up

When you run a business, you start to realize the importance of customer service. No matter how great your product might be, people aren't going to buy it and use it unless you give them good customer service too. 



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Success Tips for “A” and “B” Type Personalities Who Are Running a Business

Success Tips for “A” and “B” Type Personalities Who Are Running a Business

Everyone is looking for a way to be successful in today's world. Whether you're working at a job, freelancing or running your own business, your main aim remains the same: success. But success means different things to different people. And each person has a different way of achieving it. 



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Happy at Work in America, 2019 Version

Happy at Work in America, 2019 Version

A recent survey by CNBC shows that of the sample of American workers polled, fully 85% described themselves as happy at work. What factors were considered contributors to happiness in the workplace, and what seemed to matter to people the most? 



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The New Talent Marketplace: The Human Cloud

The New Talent Marketplace: The Human Cloud

The Human Cloud is a buzzword in human resources and talent management circles. Brought about by the growing gig economy, the human cloud is the group of contingent workers, from carpenters to consultants, who form the on-demand or gig working world. The way these on-demand workers organize themselves and their working life is also part of the human cloud. 



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